Shipping policy
Shipping Policy
Thank you for shopping with Mad Mike Motorsport. This Shipping Policy explains how we process and ship orders, how shipping costs are calculated, and what to expect when ordering from New Zealand or internationally.
1. Order Processing
Orders are processed as soon as reasonably possible, unless otherwise stated on our website or at checkout.
During busy periods, product launches, promotions, public holidays or other high-volume periods, processing may take longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please ensure your email address and shipping details are correct when placing your order.
2. Shipping Methods & Delivery Times
Delivery timeframes are estimates only and are not guaranteed. They generally begin once your order has been dispatched and may be affected by carrier delays, customs clearance, weather conditions, public holidays or other circumstances outside our control.
International orders may take longer to arrive due to customs processing or other destination-country requirements.
3. Shipping Costs
Shipping charges are calculated at checkout based on your delivery destination, order details, package weight and the available shipping methods.
Free standard shipping may be available on selected orders or promotions, as displayed at checkout.
4. International Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, sales taxes, brokerage fees, handling fees and other charges imposed by the destination country or shipping carrier.
These charges are not included in the product price or shipping cost unless expressly stated at checkout. Where applicable charges are not collected at checkout, the customer is responsible for paying them directly to the relevant customs authority or carrier.
The amount payable depends on the destination country, product classification, declared value, country of origin and applicable import regulations. As these charges vary between orders and destinations, Mad Mike Motorsport cannot guarantee the amount of any additional import charges before an order is placed.
Customers are responsible for checking their local import requirements before ordering.
Canada — Customs, Taxes & Other Fees
Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes and carrier brokerage or handling fees.
Where these charges are not collected at checkout, they may be payable before or at delivery and are the customer’s responsibility.
United Kingdom — Customs, Taxes & Other Fees
Orders shipped to the United Kingdom may be subject to VAT, customs duties, import taxes, brokerage fees and carrier handling fees.
Where these charges are not collected at checkout, they may be payable before or at delivery and are the customer’s responsibility.
Customs processing may also affect delivery times. We recommend checking the applicable UK import requirements before placing an order.
European Union — Customs, Taxes & Other Fees
Orders shipped to countries within the European Union may be subject to VAT, customs duties, import taxes, brokerage fees and carrier handling fees.
Where these charges are not collected at checkout, they may be payable before or at delivery and are the customer’s responsibility.
Import charges are determined by the relevant authorities and may vary according to the destination country, product classification, declared value, country of origin and shipping method. Customs clearance may also affect delivery times.
Other International Destinations
Orders shipped to other international destinations may be subject to local import duties, taxes, customs clearance charges and carrier fees.
Where these charges are not collected at checkout, they are the customer’s responsibility. We recommend checking local import requirements before placing an order.
Refused International Shipments
If a customer refuses delivery or declines to pay applicable customs duties, import taxes or carrier fees, the parcel may be returned to Mad Mike Motorsport or otherwise handled by the carrier. Any return shipping costs, carrier fees, customs charges or other costs incurred as a result may be deducted from any refund where permitted by applicable law. If the parcel cannot be returned, additional charges may apply.
5. Order Tracking
Once your order has been dispatched, we will email you a shipping confirmation with a tracking number and link, where supported by the selected shipping service.
Tracking information may take some time to become available or update after dispatch.
Please contact us if your tracking information has not updated for an extended period or you need assistance locating your order.
6. Shipping Destinations
Mad Mike Motorsport currently ships to the following destinations, subject to shipping service availability, applicable restrictions and the options presented at checkout.
A: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan.
B: Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi.
C: Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire.
D–F: Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories.
G–I: Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy.
J–L: Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg.
M–N: Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway.
O–R: Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Réunion.
S: Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, São Tomé & Príncipe.
T–Z: Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands.
International shipping availability is subject to carrier coverage, customs requirements, export controls, sanctions and other applicable restrictions. The availability of a destination at checkout is the best indication that a shipping service is currently offered for that order.
7. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout, including any required apartment, unit, postal code, phone number or other delivery information.
If you need to correct your address, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.
Additional charges or delivery delays caused by an incorrect or incomplete address may apply.
8. Lost, Damaged or Delayed Packages
If your order is lost, damaged or significantly delayed, please contact us at orders@madmike.co.nz with your order number and relevant details.
We will assist with investigating the issue with the shipping carrier and work towards an appropriate resolution.
Please contact us promptly if your parcel arrives damaged or appears to have been tampered with.
Nothing in this policy excludes or limits any consumer rights or remedies that apply under New Zealand law or other applicable consumer protection laws.
9. Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will do our best to accommodate requests before an order has been processed or dispatched. Once an order is in transit, we may be unable to change the delivery address, cancel the shipment or redirect the parcel.
Where a cancellation or refund is approved, any refund will be processed to the original payment method where possible and in accordance with our applicable policies and legal obligations.
Questions?
Contact our team at orders@madmike.co.nz or use the contact details in our contact information policy.